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Terms of Service

Effective Date: January 1, 2026

1. Agreement to Terms

These Terms of Service (“Terms”) govern your access to and use of the website located at:

https://www.neilsperlingmd.com (the “Website”).

The Website is owned and operated by Dr. Neil Sperling (“Practice,” “we,” “our,” or “us”), located at:

36A E. 36th Street, Suite 200
New York, NY 10016
United States

By accessing or using this Website, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use this Website.

2. Medical Disclaimer

The content on this Website is provided for informational and educational purposes only.

Information on the Website, including articles, blog posts, images, videos, AI-generated responses, or other materials, does not constitute medical advice, diagnosis, or treatment.

Use of this Website does not establish a physician‑patient relationship between you and the Practice.

You should always seek the advice of a qualified physician regarding any medical condition.

If you are experiencing a medical emergency, call 911 or seek emergency medical care immediately.

3. No Physician–Patient Relationship

Your use of this Website, including:

  • Contact forms
  • Email communications
  • Website chat or AI assistant interactions

does not create a physician‑patient relationship.

A physician‑patient relationship is established only after an in‑person or telemedicine consultation and formal acceptance as a patient by the Practice.

4. AI Assistant Disclaimer (with HIPAA-Safe Language)

While the AI assistant on the Website may provide general information about hearing restoration and related topics, it is not a medical professional. The AI assistant is designed to offer informational support, direct users to the appropriate resources, and assist with basic interactions on the Website. By interacting with the AI assistant, you acknowledge and agree that:

  • The AI assistant does not provide medical advice and should never be relied upon for diagnosis, treatment decisions, or any medical guidance.
  • Any information provided by the AI assistant is not HIPAA-secure unless explicitly specified otherwise. Do not share sensitive health information such as medical history, symptoms, or test results with the AI assistant.
  • The AI assistant is not capable of accessing or storing personal health information unless securely transmitted through authorized channels. If you need to share sensitive health information, please use the secure patient portal or contact the Practice directly for assistance.
  • The AI assistant may store non-sensitive data such as your preferences or interactions for the purpose of improving services, but no personal health data is retained without your explicit consent.

If you need medical advice or wish to share private health information, please contact the Practice directly via our secure patient portal or schedule an appointment with Dr. Neil Sperling.

5. AI Liability Shield

The Practice provides an AI assistant solely for informational purposes to enhance user experience. By using the AI assistant, you agree to the following limitations of liability:

  • The AI assistant is not responsible for any errors or omissions in the information it provides, nor does it guarantee the accuracy, completeness, or timeliness of responses.
  • The Practice disclaims any liability for the use or reliance on AI-generated responses, and shall not be held liable for any decisions made based on information provided by the AI assistant.
  • In no event shall the Practice be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the AI assistant, including damages to your health, well-being, or finances.

By using the AI assistant, you agree to use the information provided at your own risk and confirm that you will seek professional medical advice when necessary.

6. HIPAA Compliance Statement for AI Assistant

The Practice is committed to maintaining the privacy and security of your personal health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA).

  • The AI assistant does not collect, transmit, or store protected health information (PHI) unless explicitly indicated through a secure, HIPAA-compliant channel.
  • Any sensitive health information shared with the AI assistant outside of a secure, HIPAA-compliant platform will not be protected under HIPAA.
  • The Practice uses the AI assistant to improve the user experience but does not store or process sensitive patient health data unless explicitly required for a consultation or other service. For privacy protection, do not input sensitive health information in the AI chat unless directed through an appropriate and secure system.

For more information on how we handle your personal health information, please refer to our Privacy Policy and HIPAA Notice of Privacy Practices.

7. Website Content

The Website may include information about:

  • Hearing disorders
  • Ear conditions
  • Surgical procedures
  • Hearing restoration treatments
  • Medical devices
  • Educational blog articles

While we strive to keep information accurate and current, medical information evolves, and we do not guarantee the completeness or accuracy of all content.

8. Appointment Requests and Contact Forms

The Website may allow users to submit inquiries through contact forms.

Submitting information through the Website:

  • does not guarantee an appointment
  • does not establish a physician‑patient relationship
  • may not be secure for transmitting sensitive health information

You should avoid submitting confidential medical information through non-secure forms.

9. Acceptable Use

Users agree not to:

  • Use the Website for unlawful purposes
  • Attempt to gain unauthorized access to systems
  • Interfere with the operation of the Website
  • Submit false medical or personal information
  • Use automated tools to scrape or copy Website content
  • Use the Website content to train artificial intelligence models without permission

10. Intellectual Property

All Website content is the intellectual property of Dr. Neil Sperling or licensed to the Practice, including:

  • text
  • graphics
  • images
  • videos
  • blog posts
  • medical illustrations
  • branding
  • website design

Users may not reproduce, distribute, or reuse content without written permission.

11. Third‑Party Links

The Website may contain links to third‑party websites for informational purposes.

We are not responsible for:

  • the content of third‑party websites
  • privacy practices of external services
  • medical information provided by third parties

Accessing third‑party websites is done at your own risk.

12. Privacy

Your use of the Website is also governed by our Privacy Policy.

The Privacy Policy describes how we collect, store, and use personal information submitted through the Website.

13. Limitation of Liability

To the fullest extent permitted by law, the Practice shall not be liable for any damages resulting from:

  • use or inability to use the Website
  • reliance on Website information
  • reliance on AI assistant responses
  • technical errors or service interruptions

This includes direct, indirect, incidental, consequential, or punitive damages.

14. Indemnification

You agree to indemnify and hold harmless the Practice, its physicians, employees, and affiliates from any claims arising from:

  • your use of the Website
  • violation of these Terms
  • misuse of Website information

15. Governing Law

These Terms shall be governed by the laws of the State of New York, without regard to conflict of law principles.

Any disputes arising from the use of this Website shall be resolved in the courts located in New York County, New York.

16. Changes to These Terms

We may update these Terms from time to time.

Updates will be posted on this page with a revised Effective Date.

Continued use of the Website constitutes acceptance of the updated Terms.

17. Contact Information

If you have questions about these Terms, you may contact the by using this secure form https://www.neilsperlingmd.com/contact-us/